State Farm® Insurance Agent Brittany Keyes

"Working with Brittany Keys has been great - Leah, who I actually work with the most is wonderful. She is always happy to run quotes and work with us to make sure we are getting the best rates possible. Leah is always quick to respond and send us quotes. Being the parents of two teenagers drivers has meant a lot of emails and calls and I am always greeted warmly and by name - Leah makes it personal and is so pleasurable to work with!"

"My husband and I, like many others apparently, had been with Tim Long for over 30 years. Whenever we called, someone answered the phone and helped us immediately. We have not experienced this with Brittney Keys. We’ve been considering changing agents. However, having worked with Leah recently and getting EXCELLENT service and support from her, we may stay. Leah is fantastic! She’s sweet and kind and she’s been very helpful to me. Thank you Leah for being so great! We hope that whatever bugs they are dealing with in their office gets resolved quickly!"

"I only give negative reviews in extreme circumstances. But since every communication from Ms. Keyes's office now requests a review on Yelp and Google, I'm going to comply. I was with Tim Long, the predecessor agent of this office, since 1996. His service was impeccable--prompt, competent, and personable--the same as his trusted aide, Marcy. Not so Ms. Keyes or her multiple and oft-changing office personnel. For example, my husband and I recently purchased a new car after the lease of a previous car expired and we turned it in. I promptly sent an email to the agency giving the VIN etc for the old car and the new one. Nearly immediately, I received an automated message from Ms. Keyes acknowledging receipt of the message. Twenty (20) days later, I received a declaration page for a new term of insurance--on the OLD car! I called the office only to be told that I should have sent the email to the previously unknown person now on the phone with me, Samantha. (I have rarely ever spoken to the same person twice at that office since Tim Long retired.) I explained the situation and asked for a call back from Brittany. Five days later, I received a 3-line email from someone named Meghan (I don't know her either), with new ID cards for the new car. It contained no acknowledgement of or apology for the previous omission, not even secondhand from Brittany. And I still have not heard from Brittany. I'm trying to find a more competent and customer-service oriented State Farm agent now. If I were you, I would do the same."

"I have now spoken to David Harband several times, regarding claims, policity changes and other thiings. He has the patience of a saint, and the wisdom that surpasses many. Thanks David, for always being there, solving, or answering all my concerns in a single phone call( I never have to call back). Tell Brittany she owes you lunch, and so do I."

"As a mortgage broker its important to my business to have an insurance partner who is extremely knowledgable, experienced and provides excellent customer service. Brittany and her team have far exceeded my expectations. If you have any insurance needs or questions Brittany Keyes should be your first call!"

"If you are like me insurance is the last thing I wanted to take the time to address but the reality is you don't need it until you need it! And then it's too late. Brittany and her team will guide you through the process ask you the right questions and only sell you the policies that you need."

"Brittany is very friendly and knowledgeable and took the time to go over every detail and answer all questions so I really felt comfortable I was getting the coverage that was right for me. She helped me better understand all the different nuances within the policies so I could make an educated decision on what was right for me. Brittany helped make the appropriate updates and adjustments where I felt I was over or underinsured and the whole process was easy to implement. Thanks for all your guidance and I can sleep soundly knowing I am well insured! I highly recommend her for anyone with insurance needs!"

"This has been such a great office to work with. Everyone in the office has been incredibly helpful and they all have great attitudes. They explain policies, answer all the questions, and help me figure out the best options for my needs. I'm very appreciative that they are thorough and great with following-up when necessary."